FH
Fikile H
1 reviews | Active since Apr 2015
07 Apr 2015, 15:54
Missing Airtime
on the 05/04/2015 I had R141.00 airtime in my phone and the next day I had R0 balance I really don't understand how this happened because I loaded 1 GB on the 26.03.2015 so I had enough data but when I called MTN yesterday they said they can't trace what's happening I must call again today and I did call back this morning and I was told they still cant trace what's happening I'm loading airtime every time I log on whatsapp and checking my e-mails and in seconds that airtime is used and I have enough data bundles left. I'm really not happy with the service I'm getting from MTN and this in March my bill was more because I have to pay for data bundle I never requested to be loaded and was never loaded on my account this is totally not acceptable that is why I cancelled the 1st contract I had with MTN and now Nashua Mobile move my account to you guys and I'm being **********.<br> Please can I have a clear explanation where is my airtime and the money I paid more last month why was that done and who gave an instruction that I need more data bundle to be loaded because I never said that and no extra data bundle was loaded on my account
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 16:26Hello Fikile10,
We are truly sorry for the inconvenience caused and for the delayed response.
We've perused your account and see that a request was logged on your behalf with our back office to investigate why your airtime was being deducted.
As per request number SMC/*** the available data was used up and the reason for the airtime depleting quickly, was that it was used for streaming videos. This could have been on Youtube, Facebook etc.
We do see that you requested the contract to be cancelled, however you were made an offer and you've opted to remain with us. We've also now requested an airtime credit of R100.00 to be sent to your number. You will receive an SMS notification.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We've perused your account and see that a request was logged on your behalf with our back office to investigate why your airtime was being deducted.
As per request number SMC/*** the available data was used up and the reason for the airtime depleting quickly, was that it was used for streaming videos. This could have been on Youtube, Facebook etc.
We do see that you requested the contract to be cancelled, however you were made an offer and you've opted to remain with us. We've also now requested an airtime credit of R100.00 to be sent to your number. You will receive an SMS notification.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 16:26
Official
Hello Fikile10,
We are truly sorry for the inconvenience caused and for the delayed response.
We've perused your account and see that a request was logged on your behalf with our back office to investigate why your airtime was being deducted.
As per request number SMC/*** the available data was used up and the reason for the airtime depleting quickly, was that it was used for streaming videos. This could have been on Youtube, Facebook etc.
We do see that you requested the contract to be cancelled, however you were made an offer and you've opted to remain with us. We've also now requested an airtime credit of R100.00 to be sent to your number. You will receive an SMS notification.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We've perused your account and see that a request was logged on your behalf with our back office to investigate why your airtime was being deducted.
As per request number SMC/*** the available data was used up and the reason for the airtime depleting quickly, was that it was used for streaming videos. This could have been on Youtube, Facebook etc.
We do see that you requested the contract to be cancelled, however you were made an offer and you've opted to remain with us. We've also now requested an airtime credit of R100.00 to be sent to your number. You will receive an SMS notification.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,