AO
Alona O
1 reviews | Active since May 2014
06 Oct 2018, 17:26
Missing airtime
On Sunday morning 30 September 2018 I load R540 airtime to buy a 10GB data bundle. When I try to load the data bundle a message came up INSUFFICIENT AIRTIME. When I look at my available airtime where was R138 missing of the R540 that I loaded. I contact MTN a few times that same day and they just said to me that they are waiting for the system to update. One operater booked a fault for a refund and up to now NOTHING happened. I end up loading a 6GB data bundle instead of a 10GB. MTN normally send an sms telling me that my data bundle will expire in 48hours but they didn'n send me any notification on the data bundle I had on that time so I lost 6GB of data because it expired. I held MTN liable for the R138 that I lost because they didn't send me a notification in time so that I could load data. So for 5+ hours my phone was without data and therefore the R138 loss. Why is MTN taking data that we have paid for? If we are not using it then they must carry it over....WE DID PAY FOR IT!! So I'm waiting for MTN to refund me my R138 as soon as possible. For all the years I'm using MTN...MTN sucks now!!
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Replies (3)
MTN South Africa's replyOfficial
08 Oct 2018, 13:53Good day Alona
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply08 Oct 2018, 13:53
Official
Good day Alona
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
AO
Alona O's updateReviewer Update
15 Oct 2018, 11:27I am still waiting fot MTN to tell me what happened to my airtime. I held MTN responsible for the loss of airtime seeing that they didn't notify me in time (48 hours) that my data bundle will expire. If MTN took away the data we have left of a bundle they must refund us because we DID PAY for that bundle.
AO
Alona O's update15 Oct 2018, 11:27
Reviewer Update
I am still waiting fot MTN to tell me what happened to my airtime. I held MTN responsible for the loss of airtime seeing that they didn't notify me in time (48 hours) that my data bundle will expire. If MTN took away the data we have left of a bundle they must refund us because we DID PAY for that bundle.
AO
Alona O's updateReviewer Update
17 Oct 2018, 20:27Ayanda Mthimkhulu I am still waiting for a reply. MTN stole my airtime. What about the data that MTN took?? We DID PAY for it WHY taking it back? The people at customer services is not competent in doing their job and assist clients. I am waiting for your feedback A.S.A.P.!!
AO
Alona O's update17 Oct 2018, 20:27
Reviewer Update
Ayanda Mthimkhulu I am still waiting for a reply. MTN stole my airtime. What about the data that MTN took?? We DID PAY for it WHY taking it back? The people at customer services is not competent in doing their job and assist clients. I am waiting for your feedback A.S.A.P.!!