NS
Nish S
1 reviews | Active since Sept 2018
08 Sept 2018, 21:09
Missing Airtime???!!!
Just filled Airtime.... Haven't used any of the airtime for anything besides purchase a voice bundle for R2. 50 and now my balance is around R9 short.... Now I realize why I've been using so much of Airtime this past week!
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MTN South Africa's replyOfficial
09 Sept 2018, 15:56Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that we have evaluated your account and picked up that after you purchased data for R2,50 you made a call at around 19:36 in the evening that charged R5.62 and you were left with R21.88
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply09 Sept 2018, 15:56
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that we have evaluated your account and picked up that after you purchased data for R2,50 you made a call at around 19:36 in the evening that charged R5.62 and you were left with R21.88
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,