NM
Nelly M
1 reviews | Active since Dec 2017
12 Mar 2018, 09:38
MISSING AIRTIME
My airtime has been missing. The last response I received from MTN when this happened was they've got nothing to do with this. REALLY??? I recharge then next thing soon after recharging I get a message that I have subscribed to some game, and I receive message that I must unsubscribe to *156#. MTN, I HAVE NEVER SUBSCRIBE TO ANY GAME OR VIDOES.
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MTN South Africa's replyOfficial
13 Mar 2018, 18:28
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply13 Mar 2018, 18:28
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,