NM
Nelly M
1 reviews | Active since Dec 2017
07 Dec 2017, 07:50
MISSING AIRTIME
I cannot even describe the way I feel right now about this. I load airtime yesterday R29.00 and the next thing my airtime is gone. I phoned MTN and all they tell me is according to 'our system " I'm subscribe to this Waspa s****. I have never subscribe to anything. This is plain *****ing and *****. How can MTN allow such things happen to their customers. I don't have subscriptions and my airtime is missing and all they can say is according to "our system"... I need my airtime ****** from me back...
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Replies (2)
MTN South Africa's replyOfficial
07 Dec 2017, 19:47Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the system reflects that you have used content services, content provider game loft.
Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number.
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary. Any proof of subscription or refund is provided by the content provider directly to you.
Kindly note that the content providers charge us for the Content you purchase on the internet and we pass the charges onto you. These charges will either be added to your next invoice or will be deducted from your Pre-Paid Balance. Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged a ***.
Please contact the content provider to assist you with any refund for your airtime lost. The contact details: Tel: 011.476.771
MTN do not refund for this service. This is not part of MTN service and cannot be activated by MTN.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply07 Dec 2017, 19:47
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the system reflects that you have used content services, content provider game loft.
Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number.
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary. Any proof of subscription or refund is provided by the content provider directly to you.
Kindly note that the content providers charge us for the Content you purchase on the internet and we pass the charges onto you. These charges will either be added to your next invoice or will be deducted from your Pre-Paid Balance. Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged a ***.
Please contact the content provider to assist you with any refund for your airtime lost. The contact details: Tel: 011.476.771
MTN do not refund for this service. This is not part of MTN service and cannot be activated by MTN.
Kind Regards,
Alice van der Merwe
Best regards,
NM
Nelly M's updateReviewer Update
22 Dec 2017, 09:18This is just ******* as I have never subscribe to anything. How do you as my provider just allow ******* to use my details.. I wonder... and they you as MTN just ***** my money in the form of airtime.
NM
Nelly M's update22 Dec 2017, 09:18
Reviewer Update
This is just ******* as I have never subscribe to anything. How do you as my provider just allow ******* to use my details.. I wonder... and they you as MTN just ***** my money in the form of airtime.