CB
Colin B
1 reviews | Active since Dec 2009
21 Sept 2015, 12:47
Missing airtime
I would like to share my experience with other MTN subscribers / pre-paid clients. My wife and I check our balances (pre-paid) before going to bed and again the following morning. Last Thursday I had a balance of about R50.30. My wife's balance was R15.00. The next day my balance was R27 odd cents and my wife's balance was NIL. No unnecessary back-round apps running. This has happened on previous occasions but not on this scale.<br> <br> I believe that they are trying to maintain their profit margins through these actions and have now started using my Cell C phone more often, thereby reducing support to MTN.<br> <br> Please monitor your accounts.
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Replies (1)MTN South Africa's replyOfficial
21 Sept 2015, 15:49Hello ckbotha,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2015, 15:49
Official
Hello ckbotha,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
