nM
nkosikhona M
1 reviews | Active since Jan 2014
20 Mar 2015, 11:59
missing airtime
on the 19th of march i had R50 airtime but 5hours later my airtime disappeared without me using it, i had data bundles, i than loaded R12 i made 2minutes call and today it was gone missing again...i have data bundles still now so *** is going?
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MTN South Africa's replyOfficial
24 Mar 2015, 15:05Hello nkocyemanuel@,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our system shows that you were charged mostly on data connections. The R12 airtime was loaded on the 19th of March 2014 and the data bundles were loaded on the 20th and 22nd of March 2015 hence the data connections depleted from your airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our system shows that you were charged mostly on data connections. The R12 airtime was loaded on the 19th of March 2014 and the data bundles were loaded on the 20th and 22nd of March 2015 hence the data connections depleted from your airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2015, 15:05
Official
Hello nkocyemanuel@,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our system shows that you were charged mostly on data connections. The R12 airtime was loaded on the 19th of March 2014 and the data bundles were loaded on the 20th and 22nd of March 2015 hence the data connections depleted from your airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our system shows that you were charged mostly on data connections. The R12 airtime was loaded on the 19th of March 2014 and the data bundles were loaded on the 20th and 22nd of March 2015 hence the data connections depleted from your airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,