TM
Tshepo M
1 reviews | Active since May 2011
29 Sept 2017, 09:58
missing air time
I loaded R180 air time, and never used. when I wanted to make a call my air time was missing. Please bring back my Air time. This is annoying cause its not 1st time happening. We cant go on like this!
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Replies (1)
MTN South Africa's replyOfficial
05 Oct 2017, 14:08Dear Tshepo,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly we have refunded your R180.00 airtime as a goodwill gesture. Your balance will be updated between 2 to 24 hours.
Here is few tips on how you can save on data usage using your iPhone or Android device.
iPhone
Allow Only Selected Apps to Use Your Cellular Data
Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
Android
Kindly follow the below steps which will you help save on data costs going forward.
1. Turn on data compression on Chrome!
Did you know Google’s popular browser has a feature that can reduce data consumption significantly? Google states this option should save you about 50% in data. All without you even feeling a difference. In fact, you may feel some changes – browsing will get faster!
What Chrome’s data compression option does is route all your web browsing through Google’s servers. The Search Giant then takes the website’s data, compresses it, optimizes it for the smaller screen and sends it back to your device.
All you have to do is open Chrome, tap on the 3-dot menu button and select Settings. Click on Data Saverand then toggle the option in the top-right corner. You are done!
2. Download Opera Max
This application is pretty awesome, as it essentially does the same as Chrome’s data compression, but for every single app in your smartphone. As a result, the user can save about 50% data on everything they do with their devices.
It is also possible to micro manage consumption by blocking specific apps from accessing data through mobile access.The Opera Max home page will then show you a detailed description of how much data you have been saving. Those megabytes sure add up quickly!
3. Restrict background data
Some apps just spend too much data, even when the smartphone is not in use. It’s actually one of the greatest features on Android, as background data allows you to keep everything updated and monitored while you are off doing other things. The deal here is that not every app needs to stay active at all times.
Go into Settings > Data Usage and select the app you want to restrict data for. In the stats you will see two types of data: foreground and background. If you find background data is too high and you don’t need the app to stay active, simple toggle the switch that is labeled as “Restrict app background data”.
4. Update apps only via WiFi
Plenty of users out there continue updating their applications over cellular connections. This is OK if you choose to do it, but how many times have you noticed all your apps were auto-updated without your consent, spending all them precious GBs? Hopefully not too often, but if this is an issue, we can show you how to stop it from happening again.
Just open the Google Play Store and tap on the hamburger menu button (three horizontal lines parallel to each other). Hit the Settings option and then select the “Auto-update apps” button. Hit “Auto-update apps over WiFi only”.
5. Keep an eye on your account syncing settings
We love our active syncing and push notifications, but having these also means the phone has to keep checking servers for any new content. You must also realize many apps and services are set to keep sync by default, and often we don’t even use them!
This is why you should keep an eye on your account syncing options. Just go to Settings > Accounts. For the sake of showcasing useless services, let’s just jump into your Google accounts and select your most used one. In my case, all toggles are turned on, so I am syncing app data, Calendar, Chrome, Contacts, Docs, Drive, Gmail, Google Fit, Opinion Rewards, Photos, Play Music, Google+, Keep, Slides and many others. Now, I know for a fact I don’t use about 20% of these, so I can turn them off and save myself some precious data! Do the same for other accounts, as well.
6. Cache everything you can!
Certain apps allow for storing data locally. These include popular ones like Google Maps and Google Play Music. Make sure you cache as much content as you can while you are on a WiFi network. Then you can go out and enjoy your content without spending any of your precious data.
7. Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
I trust the above information will be useful to you.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply05 Oct 2017, 14:08
Official
Dear Tshepo,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
Kindly we have refunded your R180.00 airtime as a goodwill gesture. Your balance will be updated between 2 to 24 hours.
Here is few tips on how you can save on data usage using your iPhone or Android device.
iPhone
Allow Only Selected Apps to Use Your Cellular Data
Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
Android
Kindly follow the below steps which will you help save on data costs going forward.
1. Turn on data compression on Chrome!
Did you know Google’s popular browser has a feature that can reduce data consumption significantly? Google states this option should save you about 50% in data. All without you even feeling a difference. In fact, you may feel some changes – browsing will get faster!
What Chrome’s data compression option does is route all your web browsing through Google’s servers. The Search Giant then takes the website’s data, compresses it, optimizes it for the smaller screen and sends it back to your device.
All you have to do is open Chrome, tap on the 3-dot menu button and select Settings. Click on Data Saverand then toggle the option in the top-right corner. You are done!
2. Download Opera Max
This application is pretty awesome, as it essentially does the same as Chrome’s data compression, but for every single app in your smartphone. As a result, the user can save about 50% data on everything they do with their devices.
It is also possible to micro manage consumption by blocking specific apps from accessing data through mobile access.The Opera Max home page will then show you a detailed description of how much data you have been saving. Those megabytes sure add up quickly!
3. Restrict background data
Some apps just spend too much data, even when the smartphone is not in use. It’s actually one of the greatest features on Android, as background data allows you to keep everything updated and monitored while you are off doing other things. The deal here is that not every app needs to stay active at all times.
Go into Settings > Data Usage and select the app you want to restrict data for. In the stats you will see two types of data: foreground and background. If you find background data is too high and you don’t need the app to stay active, simple toggle the switch that is labeled as “Restrict app background data”.
4. Update apps only via WiFi
Plenty of users out there continue updating their applications over cellular connections. This is OK if you choose to do it, but how many times have you noticed all your apps were auto-updated without your consent, spending all them precious GBs? Hopefully not too often, but if this is an issue, we can show you how to stop it from happening again.
Just open the Google Play Store and tap on the hamburger menu button (three horizontal lines parallel to each other). Hit the Settings option and then select the “Auto-update apps” button. Hit “Auto-update apps over WiFi only”.
5. Keep an eye on your account syncing settings
We love our active syncing and push notifications, but having these also means the phone has to keep checking servers for any new content. You must also realize many apps and services are set to keep sync by default, and often we don’t even use them!
This is why you should keep an eye on your account syncing options. Just go to Settings > Accounts. For the sake of showcasing useless services, let’s just jump into your Google accounts and select your most used one. In my case, all toggles are turned on, so I am syncing app data, Calendar, Chrome, Contacts, Docs, Drive, Gmail, Google Fit, Opinion Rewards, Photos, Play Music, Google+, Keep, Slides and many others. Now, I know for a fact I don’t use about 20% of these, so I can turn them off and save myself some precious data! Do the same for other accounts, as well.
6. Cache everything you can!
Certain apps allow for storing data locally. These include popular ones like Google Maps and Google Play Music. Make sure you cache as much content as you can while you are on a WiFi network. Then you can go out and enjoy your content without spending any of your precious data.
7. Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
I trust the above information will be useful to you.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,