CE
Claire E
1 reviews | Active since Dec 2011
24 May 2018, 08:03
Missing 30 gigs
I renewed my LTE contract on May 6th and despite numerous calls to your call centre I have still not been credited with the promotional 30 gigs of data. Your call centre blames the shop where I renewed the contract, the shop says its nothing to do with them. all I want is what I was promised...
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MTN South Africa's replyOfficial
24 May 2018, 11:17Dear Claire,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we can confirm that your 2GB booster bundle and 30 GB data bundle has been loaded and is currently active on the network.
You can check your balances by dialing *135#
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply24 May 2018, 11:17
Official
Dear Claire,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we can confirm that your 2GB booster bundle and 30 GB data bundle has been loaded and is currently active on the network.
You can check your balances by dialing *135#
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,