VM
Vumani M
1 reviews | Active since Sept 2015
31 May 2019, 18:07
Miss Selling
Got a call from MTN to inform me that I qualified for a laptop which comes with a laptop bag, a mouse, a modem and simcard with 4 gigs. When enquiring about the specs I was informed that the RAM was 4 gig as well a 500 gig internal memory. I agreed. Upon opening the package at home as I recieved it at work, there was no laptop bag, no mouse, no 500 gig internal memory and no 4 gig RAM. It was only 32 gig memory and 2 gig ram. Definitely not what I was sold over the phone.
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Replies (2)
MTN South Africa's replyOfficial
03 Jun 2019, 09:46Good day Vumani
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Warehouse for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Warehouse for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
MTN South Africa's reply03 Jun 2019, 09:46
Official
Good day Vumani
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Warehouse for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Warehouse for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
VM
Vumani M's updateReviewer Update
03 Jun 2019, 10:17Good day
I am definitely thinking of just cancelling the whole thing.
I called in on Friday night and was told to go to the MTN store near me, and when I got there they said there is a number i must call in to during weekdays.
This morning I was told, when i called that number, to go back to the store and request a "pick-up"..
The running around I am being made to do is not how you start a 36 month contract with anyone!
I want this laptop collected, as it is not the one that I wanted.
How would I trust that this matter will be resolved??
I am definitely thinking of just cancelling the whole thing.
I called in on Friday night and was told to go to the MTN store near me, and when I got there they said there is a number i must call in to during weekdays.
This morning I was told, when i called that number, to go back to the store and request a "pick-up"..
The running around I am being made to do is not how you start a 36 month contract with anyone!
I want this laptop collected, as it is not the one that I wanted.
How would I trust that this matter will be resolved??
VM
Vumani M's update03 Jun 2019, 10:17
Reviewer Update
Good day
I am definitely thinking of just cancelling the whole thing.
I called in on Friday night and was told to go to the MTN store near me, and when I got there they said there is a number i must call in to during weekdays.
This morning I was told, when i called that number, to go back to the store and request a "pick-up"..
The running around I am being made to do is not how you start a 36 month contract with anyone!
I want this laptop collected, as it is not the one that I wanted.
How would I trust that this matter will be resolved??
I am definitely thinking of just cancelling the whole thing.
I called in on Friday night and was told to go to the MTN store near me, and when I got there they said there is a number i must call in to during weekdays.
This morning I was told, when i called that number, to go back to the store and request a "pick-up"..
The running around I am being made to do is not how you start a 36 month contract with anyone!
I want this laptop collected, as it is not the one that I wanted.
How would I trust that this matter will be resolved??