ML
Marius L
1 reviews | Active since Aug 2015
21 Jan 2016, 19:36
Miss representation
When I upgraded my contract in June I complained about the terrible service. After the complaint it seemed that MTN sorted the problem but to my disbelief in December and again in January I found their services to be shocking. I was informed that my \credit"limit was adjusted without my consent or without informing me. This is a form of ************** as I feel that they are now getting their customers (loyal for 15 years)to pay for their blunder in Nigeria. I have thousands of loyalty points and loyalty airtime available but I am not allowed to use it!!! MTN wants a customer to buy more airtime by other means so that they can just make extra money for their mishap. Shocking to say the least. Is there no such thing as good service or the customer comes first anymore?"""
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MTN South Africa's replyOfficial
22 Jan 2016, 10:17Hello Oupa69,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have escalated the issue of you not being able to use your loyalty airtime and smses to our our technical support desk ref SMC/***, turnaround time is 2/3 working days.
As per ***,we note that on the 2016-01-21 you we advised that in order for your lines not to keep on getting suspended every month the limit needed to be increased to prevent the suspensions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have escalated the issue of you not being able to use your loyalty airtime and smses to our our technical support desk ref SMC/***, turnaround time is 2/3 working days.
As per ***,we note that on the 2016-01-21 you we advised that in order for your lines not to keep on getting suspended every month the limit needed to be increased to prevent the suspensions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply22 Jan 2016, 10:17
Official
Hello Oupa69,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have escalated the issue of you not being able to use your loyalty airtime and smses to our our technical support desk ref SMC/***, turnaround time is 2/3 working days.
As per ***,we note that on the 2016-01-21 you we advised that in order for your lines not to keep on getting suspended every month the limit needed to be increased to prevent the suspensions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have escalated the issue of you not being able to use your loyalty airtime and smses to our our technical support desk ref SMC/***, turnaround time is 2/3 working days.
As per ***,we note that on the 2016-01-21 you we advised that in order for your lines not to keep on getting suspended every month the limit needed to be increased to prevent the suspensions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,