WF
William F
1 reviews | Active since Mar 2015
11 Mar 2015, 13:19
Miss Representation
I upgraded on the 1st of June 2014 and received my new handset. as usual MTN was on point and I was really happy with the service. <br> <br> I did migrate to the sky package in October 2014. I specifically asked the sales agent whether I will pay a penalty fee if I want to go back to my original package. He assured me that I wouldn't pay it as I did not receive any new handset. <br> I was happy with this as there was a possibility that that can happen due to work requirements. <br> <br> I have since enquired about moving back to my original package as the possibility with regards to my work has become a reality. I was shocked to learn that I have to pay a migration fee of R3900. <br> <br> First of all I totally feel misrepresented and secondly I feel that I am being **********. What could possibly be so expensive to migrate back to my original package? <br> I still want to remain a loyal MTN customer but feel that I am being ********** by trying to do so. <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 10:47Hello williamfensham,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2015, 10:47
Official
Hello williamfensham,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,