JH
Jeremy H
1 reviews | Active since Jun 2014
11 Nov 2015, 16:05
Miss leading
I went to the istore for a contract on mtn 8 days later I'm still waiting even after I was told it won't take longer <br> Than 48 hours that's bull now there was a back log then they using a new system and no one can log new contracts or issue phones or nothing worst service ever no wonder they losing money no sane person ever will <br> Wait this long! Very disappointed even cell c have beat u on this poor performance and they are poor
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MTN South Africa's replyOfficial
12 Nov 2015, 09:27Hello Jeremyevan,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that our Vetting Department has been receiving a high influx of applications and the new system used in our stores & sales partners has been experiencing some issues with the new system being used.
We can also confirm that the contract was approved and activated yesterday (11 November 2015). You can now collect the device from the store.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that our Vetting Department has been receiving a high influx of applications and the new system used in our stores & sales partners has been experiencing some issues with the new system being used.
We can also confirm that the contract was approved and activated yesterday (11 November 2015). You can now collect the device from the store.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply12 Nov 2015, 09:27
Official
Hello Jeremyevan,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that our Vetting Department has been receiving a high influx of applications and the new system used in our stores & sales partners has been experiencing some issues with the new system being used.
We can also confirm that the contract was approved and activated yesterday (11 November 2015). You can now collect the device from the store.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that our Vetting Department has been receiving a high influx of applications and the new system used in our stores & sales partners has been experiencing some issues with the new system being used.
We can also confirm that the contract was approved and activated yesterday (11 November 2015). You can now collect the device from the store.
Regards
Tim
MTN Complaints Management Team: REQ:***