1 reviews | Active since Nov 2012
MISS INFORMED & MISS LEAD!
Hi,<br> I defaulted in making payments on my account, due to financial difficulties.<br> On the 17/10/2015 I inquired about my account and outstanding balance to be paid. I was given an amount to be paid of just over R1672.00 don't have exact amount with me.<br> I was told that nothing else is left to be paid and that I now need to continue paying my monthly payments of about R370.<br> A week later I called 808 who advised that they cannot help me due to my account being with the legal department and they work Mon - Fri 08h00 - 17h00 and they will get in contact with me.<br> Another 2 weeks passed after that my line still suspended and I again phoned up to 808. I spoke to several agents all giving me the same pathetic story they are unable to help me, my account is with the legal department. All the agents I spoke to advised that my account balance is ZERO and they can see that my account is up to date. They will now email the legal department to remove the block from my account .<br> All the agents I spoke to last on the 4th,5th & 6th gave me the same response.<br> Today I received a email to advise that I now need to pay R972 WHICH I HAVE NO IDEA WHERE IT COMES FROM!<br> IM ****ED & WANT ANSWERS!
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal department for assistance.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal department for assistance.
Regards
Nompumelelo
REQ:***
Best regards,
