Miss Cate khoza

Good day, Kindly assist, I had an incident whereby I mistakenly loaded airtime to a wrong number via banking, I called MTN contact center and spoke with an agent bu the name Langutani, she told me she was assisting and asked me to stay on the line for approximately to 30 minutes, during the call, I was told that the system is is slow, which I understood, my problem is that she **** to me and told me I should wait for am sms and has processed everything, I confirmed few times and asked her if I'm going to get my airtime back, she said yes, you will receive an sms, I then said thank you, I waited for a while the sms never came through which never did, I then called again, I spoke with the same agent and now she changed the story and advised that it's not posible to reverse the airtime that was purchased via bank, then I asked: even though the money si still showing on the number that it's not used and both numbers are prepaid, how is that not possible yo move the airtime from one number to another one, I know its possible though the process might take a little bit longer that me2u tranfer, but she **** and told me I should come fo it my self on the system since I know better.she shouted me I asked to speak with her manager, she said her manager is off, ok right then:give me someone you reporting to today since your manager is not there, she said I don't report to anyone today, how is that posible for a stuff to be on shift but not report to anyone, my whole life working at MTN if my manager goes on leave, they will assign us to someone to assist us in case we need do anything we don't have permission for. She placed me on hold then came back to tell me that theres no manager. All I wanted was my 70r not the insult she gave me