Misrepresented MTN Data Package and Failure to Resolve

On 11 August 2025, I agreed to renew my existing 50GB contract (number ***) at R249 per month with MTN. The consultant who contacted me on 8 August offered a SIM-only 50GB package at R199 per month, which I accepted, understanding it to be a 50GB top-up for 12 months. However, on or around 12 August, only 15GB plus 10GB promotional data (25GB total) was loaded. I never agreed to this downgrade, and it appears the MTN consultant misrepresented the offer.

Since then, I’ve contacted MTN multiple times via phone, email, and social media to resolve this issue, but no one has taken ownership or provided a proper resolution. Because of this incorrect upgrade, my bills were R482.51 for September and R436.51 for October — far above what they should be. I’m extremely disappointed by MTN’s lack of accountability and poor customer service, and I am requesting immediate correction of my contract and billing.