RP
Ryan P

1 reviews | Active since Mar 2009

18 May 2015, 10:18

MISREPRESENTATION - PRODUCT NOT AS ADVERTISED

I was promised that a device that is not LTE would give me the same performance. It does not. I was instructed to hand the device in at the MTN Direct Store in East Rand Mall. They have lost/****** the device.<br> They do not respond. They cannot assist. They are useless.<br> 1 - Deliver the correct and requested device, a y855 LTE wifi router modem and keep my business for the duration of contract.<br> 2 - Cancel my contract entirely as it does not deliver <br> as was promised.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2015, 15:09
Official
Hello ServGuru,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records a consultant has been in touch with you and this matter is being resolved.

Thank you
Yahya
REQ:***