1 reviews | Active since Feb 2015
MISREPRESENTATION ON INFORMATION BEWARE!!!
I Had a contract with mtn for 4 years, however after the expiry of my contract mtn continued to debit my account for 3months. After that a consultant called me persuading me to upgrade and i refused at that time because i had 2 phones already. However she persuaded me to give me a deal for airtime and data bundles, i told the lady that i can only take that deal on a month to month basis or else i will buy my own prepaid airtime. She agreed and send me a form to sign and all was well. She specifically told me that i can upgrade anytime i wish because i was on a month to month contract. 6 months down the line i decided to upgrade and i was informed that i can only upgrade in 2016 after 2 years and if i cancel the contract i will be penalized.<br> <br> BEWARE OF MTN SALES AGENTS...THEY DONT CARE ABOUT ANYTHING EXCEPT MAKING A SALE FROM YOU!!!<br> <br> THEY CAN EVEN LIE TO YOU TO MAKE SALE????
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***