MM
Mmirwa M

1 reviews | Active since Aug 2025

02 Aug 2025, 19:52

Misrepresentation of Contract

I am extremely disappointed and frustrated with the service I have received from MTN regarding a contract sold to me on 02 July 2025. During the sales call, your consultant informed me that the package included: Unlimited WiFi R145 airtime per month (sent to the SIM card included with the router) A monthly installment of R414 with the first month free I agreed to this offer in good faith, and the router was delivered on 05 July 2025. Two weeks later, the WiFi became extremely slow and almost unusable, despite the fact that I had barely used it due to a two-week power outage. When I called MTN to query the slow connection, I was told that the package is not truly unlimited, which is contrary to what I was promised during the sales call. To add to my frustration, I discovered that I cannot even check the airtime balance on the SIM

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