Misrepresentation during offering Fibre options
<p>When we had a rep sell that MTN could connect Fibre infrastructure to our complex in Lonehill, they lead us to believe it would be open access and when they finished the job. they turn around and they inform us that only MTN and the companies they chose can be used. Turns out a deal was struck with the company they asked to broker the signing so that they get free security cameras installed in the neighbourhood, at the expense of any other subscribers wanting to sign up for the fibre to the home packages. Is that allowed, cause all follow ups are leading to people saying the matter is with the competition commission. but till a decision is reached all complexes that signed the agreement are forced to stick with MTN.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6