FN
Fortunate N
1 reviews | Active since Apr 2018
17 Apr 2018, 16:08
Misrepresentation (contract)
I signed a contract with MTN for a tablet the agreement was 4G data during the day and 4G at night, now I only received 2G day and 4G night. The instruction was clear that they should be a limit to what I signed for. Apparently, I have exceeded and i'm billed more. What happened to the agreed monthly limit (I specifically told sales person will top up if need be) this is unacceptable
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
18 Apr 2018, 08:32Good day Fortunate,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our contact centre management for assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply18 Apr 2018, 08:32
Official
Good day Fortunate,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our contact centre management for assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
FN
Fortunate N's updateReviewer Update
18 Apr 2018, 09:25noted thank you, please note that I have engaged MTN Nelspruit (riverside mall) where I signed the contract, I did not derive pleasure. The staff was not competent and could not address all my concerns, I have been given a reference number; ***. I will await your call on ***
FN
Fortunate N's update18 Apr 2018, 09:25
Reviewer Update
noted thank you, please note that I have engaged MTN Nelspruit (riverside mall) where I signed the contract, I did not derive pleasure. The staff was not competent and could not address all my concerns, I have been given a reference number; ***. I will await your call on ***
FN
Fortunate N's updateReviewer Update
15 May 2018, 08:34you are dishonest you promised to contact me and give a solution, you are just like the Riverside branch where I took the contract, I am not getting help to date.
FN
Fortunate N's update15 May 2018, 08:34
Reviewer Update
you are dishonest you promised to contact me and give a solution, you are just like the Riverside branch where I took the contract, I am not getting help to date.