Misrepresentation by MTN

MTN!! Renewed my contract in December 2020. Was assisted by a MTN representative who advised I should take the package with the iPhone series 6 E-sim watch and iPhone 12 Promax 512GB. I already had the series 5 but the E-sim was the only benefit. ~today is the 5th of May and mails back and forth from Lyle V...W (No need to shame him although his service requires some attention) which can go unanswered for weeks, I was told all sorted. Well Well - Needless to say no one can assist me activate the E-sim, Lyle ignores mails for 2-3 weeks and no contact number. Considering I have the contract with MTN since day DOT of mobile phone being launched, the service delivery has been totally unacceptable. The best for last. I have been told I am on a business contract and E-sim services DON'T Exist or have not been released yet. SO a R3000 payment a month and a new iWatch which does not help me one bit. SURELY when the contract was signed the system should advise no E-sim capabilities on business accounts. Bottom line ..... Im still waiting for Lyle to come back with further ideas since my e mail of 24 April 2021. Looking to PORT but first need to put MTN to the test to resolve my issue.