1 reviews | Active since Jan 2017
Misrepresentation and falso advertising
<p>Good day</p> <p> </p> <p>I recent purchased a Samsung S7 edge. This phone is IP68 water and dust resistant over 1.5m or 30mins. My phone drop in the water for approximately 10cm for about 3-5 seconds, froze and switched off. MTN repair center says water damage and refuse to fix it. Insinuating I dropped it in for longer or ports (which there aren't any) were not closed. </p> <p> </p> <p>They sell these phones with this sales approach that it's water resistant but it's not and they will not repair device or take it up with Samsung on your behalf you have to contact samsung yourself although you purchased the phone from Mtn (Pty) Ltd</p> <p> </p>
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We apologize for the delayed response and for any inconvenience incurred.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset. We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
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Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset. We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***