RM
Rodney M
1 reviews | Active since Oct 2018
04 Nov 2018, 14:44
Misrepresentation
Hi I have just received monthly statement, still says i have to make payment of R220. Other thing.. the cellphone was no longer working so i had to take it back to Rosebank mnt.. in 12 August 2018 it was booked for fixing at mtn repair. So I called them jus to find out about the phone they told me my phone was unable to be fixed so they gave reference to get a new phone from mtn direct. When i called mtn direct they referred me to mobile plus.. but mobile couldn’t assist with the reference i got from mtn fixing.
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Replies (2)
MTN South Africa's replyOfficial
05 Nov 2018, 05:10Good day Rodney,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your MTN acc is currently sitting with a credit of R849.89. Therefore no payment is due. WIth regard to your device, kindly contact our repair centre @ ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply05 Nov 2018, 05:10
Official
Good day Rodney,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your MTN acc is currently sitting with a credit of R849.89. Therefore no payment is due. WIth regard to your device, kindly contact our repair centre @ ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
RM
Rodney M's updateReviewer Update
05 Nov 2018, 14:04was told that this month I'd only pay the amount of money I had agreed when signing the contract which is R89.. so if was credited with 10069.89 and then now my credit is 849.89 it simply means you guys are still debiting R220.
RM
Rodney M's update05 Nov 2018, 14:04
Reviewer Update
was told that this month I'd only pay the amount of money I had agreed when signing the contract which is R89.. so if was credited with 10069.89 and then now my credit is 849.89 it simply means you guys are still debiting R220.