RM
Rodney M
1 reviews | Active since Oct 2018
10 Oct 2018, 15:22
Misrepresentation
In last year December 2017 got a call from Mobile plus, they were selling a cell phone that was on promotion, Hauwei Ascend G6. Was told that I would only pay R89 monthly for 24 months.. phone was delivered to my place early this year, it was only device with no invoice. I only signed that I received the parcel. In February started debiting R340 then from March its where they started to debit R220, so I contacted MTN customer to raised the issue.. spoke to Nondumiso Nduna. She transferred me to her team leader, he told me that Mobile plus submitted the documentation stating that I was agreed to pay R220 monthly, they I called Mobile Plus, speaking to Clinton and he told me that Mobile plus did not submitting the docs that stating was going to pay R220, but the one that says R89. Then I called MTN and they told me a different story, it was just an issue with billing department this issues has been resolved, as from September you will be paying R89.. ref: 1- ********** 7825..
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Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
10 Oct 2018, 18:39Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming your ID number to picked up the MTN account details.
MTN account number:A***
We have received a copy of the contract done via mobile plus. The copy of the contract codes for the package is correctly captured on the system for R220.27 monthly.
We have sent the request now to Mobile Plus supervisor to pull the recording to listen what was offered to you on line with the agent.
We are waiting on feedback .
Will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply10 Oct 2018, 18:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming your ID number to picked up the MTN account details.
MTN account number:A***
We have received a copy of the contract done via mobile plus. The copy of the contract codes for the package is correctly captured on the system for R220.27 monthly.
We have sent the request now to Mobile Plus supervisor to pull the recording to listen what was offered to you on line with the agent.
We are waiting on feedback .
Will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
RM
Rodney M's updateReviewer Update
17 Oct 2018, 16:38I'm still waiting.. hope they're already sent you the recording
RM
Rodney M's update17 Oct 2018, 16:38
Reviewer Update
I'm still waiting.. hope they're already sent you the recording
MTN South Africa's replyOfficial
17 Oct 2018, 17:06Thank you for your patience for the complaint to be resolved.
Mobile Plus has confirmed that the package you have agreed to was for R89.00.
Request #173404:
In response to trail mail below, Kindly be advised that an investigation was conducted and it is confirmed that the customer took out the contract for R89.00
Contract Deal: Huawei G6 LTE on MY MTNCHOICE Flexi R110 Top Up @ R89 x 24 months.
The request is now sent to the billing support team to correct the package.
The account has been credited R1,070.16 for the difference in subscription fee for 8 months + RD fee x2. The credit will be used against the next MTN invoices.
The credit will reflect in 2 days time.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Oct 2018, 17:06
Official
Thank you for your patience for the complaint to be resolved.
Mobile Plus has confirmed that the package you have agreed to was for R89.00.
Request #173404:
In response to trail mail below, Kindly be advised that an investigation was conducted and it is confirmed that the customer took out the contract for R89.00
Contract Deal: Huawei G6 LTE on MY MTNCHOICE Flexi R110 Top Up @ R89 x 24 months.
The request is now sent to the billing support team to correct the package.
The account has been credited R1,070.16 for the difference in subscription fee for 8 months + RD fee x2. The credit will be used against the next MTN invoices.
The credit will reflect in 2 days time.
Kind Regards,
Alice van der Merwe
Best regards,
RM
Rodney M's updateReviewer Update
17 Oct 2018, 17:59May u please send this message to my email address
**********
RM
Rodney M's update17 Oct 2018, 17:59
Reviewer Update
May u please send this message to my email address
**********
RM
Rodney M's updateReviewer Update
26 Oct 2018, 15:54Hi
I have just received monthly statement, still says i have to make payment of R220. Other thing.. the cellphone was no longer working so i had to take it back to Rosebank mnt.. in 12 August 2018 it was booked for fixing at mtn fixing. So I called them jus to find out about the phone they told me my phone was unable to be fixed so they gave reference to get a new phone from mtn direct. When i called mtn direct they referred me to mobile plus.. but mobile couldn’t assist with the reference i got from mtn fixing.
RM
Rodney M's update26 Oct 2018, 15:54
Reviewer Update
Hi
I have just received monthly statement, still says i have to make payment of R220. Other thing.. the cellphone was no longer working so i had to take it back to Rosebank mnt.. in 12 August 2018 it was booked for fixing at mtn fixing. So I called them jus to find out about the phone they told me my phone was unable to be fixed so they gave reference to get a new phone from mtn direct. When i called mtn direct they referred me to mobile plus.. but mobile couldn’t assist with the reference i got from mtn fixing.
RM
Rodney M's updateReviewer Update
24 Mar 2019, 10:15Billing still incorrect.. got a statement showing that this month i have to pay R220
RM
Rodney M's update24 Mar 2019, 10:15
Reviewer Update
Billing still incorrect.. got a statement showing that this month i have to pay R220