kM
konanani M
1 reviews | Active since Jun 2015
13 Apr 2016, 13:59
MISREPRESENTATION
I currently have a contract with mtn and have insured it with their insurance company, when I upgraded my contract I sent an application form for them to insure the new phone that I took up.<br> <br> 15th March 2016 I called mtn insurance and was advised that I should call once I have the IMEI and I've been doing exactly that from the 18th March when I got the phone. I even sent an application form to [Email Removed] but no one has called to provide feedback regarding the application. I've been calling *** everyday since the 18th but no one ever answers.<br> <br> 13th April 2016 I called mtn on the 808 number and Vuyi advised that there's nothing they can do to assist me, which really annoyed me because they were able to call me non stop for an upgrade but are unable to assist with this issue. Should anything happen to the phone I will be stuck with paying a contract with no phone.
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Replies (2)
MTN South Africa's replyOfficial
14 Apr 2016, 11:18Hello Murangiray,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now made contact with the Insurance Departments management Team to intervene and assist.
We've requested that they get the application processed and they make contact with you confirming it has been done.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now made contact with the Insurance Departments management Team to intervene and assist.
We've requested that they get the application processed and they make contact with you confirming it has been done.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Apr 2016, 11:18
Official
Hello Murangiray,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now made contact with the Insurance Departments management Team to intervene and assist.
We've requested that they get the application processed and they make contact with you confirming it has been done.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now made contact with the Insurance Departments management Team to intervene and assist.
We've requested that they get the application processed and they make contact with you confirming it has been done.
Regards
Tim
MTN Complaints Management Team
Best regards,
kM
konanani M's updateReviewer Update
18 May 2016, 08:00Mtn keeps doing it again, after the team assigned to assist me regarding the insurance a bigger mess was created. They removed the previous phone that I had previously insured and insured the new phone, when I ask how this happened and how we can resolve it I just keep getting the runaround.
What makes it worse is that the *** never works, you literally just listen to the prompts all day until you get annoyed and hang up.
kM
konanani M's update18 May 2016, 08:00
Reviewer Update
Mtn keeps doing it again, after the team assigned to assist me regarding the insurance a bigger mess was created. They removed the previous phone that I had previously insured and insured the new phone, when I ask how this happened and how we can resolve it I just keep getting the runaround.
What makes it worse is that the *** never works, you literally just listen to the prompts all day until you get annoyed and hang up.