RP
Ruan P
1 reviews | Active since Jul 2011
19 Oct 2015, 14:19
mismanagement and ********** conduct
MTN is overstepping their boundaries by mismanaging my account and making false promises on hellopeter to fix my issue via their pathetic automated responses \it is not our interest to displease you"you guys copy and paste replies into hellopeter"
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MTN South Africa's replyOfficial
20 Oct 2015, 10:32Hello ruanp28,
We do apologize for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a request was logged on your behalf for the payment done on the 17th of June 2015 to be allocated to the account. The reference number for the request logged is REQ:***.
We will contact you directly as we've first needed to make contact with the management team within our Banking Department regarding the payment not reflecting in our banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a request was logged on your behalf for the payment done on the 17th of June 2015 to be allocated to the account. The reference number for the request logged is REQ:***.
We will contact you directly as we've first needed to make contact with the management team within our Banking Department regarding the payment not reflecting in our banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply20 Oct 2015, 10:32
Official
Hello ruanp28,
We do apologize for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a request was logged on your behalf for the payment done on the 17th of June 2015 to be allocated to the account. The reference number for the request logged is REQ:***.
We will contact you directly as we've first needed to make contact with the management team within our Banking Department regarding the payment not reflecting in our banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a request was logged on your behalf for the payment done on the 17th of June 2015 to be allocated to the account. The reference number for the request logged is REQ:***.
We will contact you directly as we've first needed to make contact with the management team within our Banking Department regarding the payment not reflecting in our banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***