Misled by MTN sales agent

30 October 2023 I received a call from a call centre agent regarding my MTN contract. I informed the lady that I do not wish to add any data on my contract but I am interested in an upgrade to an iPhone. I asked the lady if I qualified and she stated yes I do. At the time of the call I was paying around R430 for my contract with MTN. Lady gave me a quote of an iPhone and stated that I will be paying only R584 and nothing more in total for my upgrade. I took the deal.Agent sent me a Debi check to authenticate and I asked why the amount is this much? The agent informed me that that is my limit buying power and not the amount due. Fast forward, the phone was delivered. Come end of November a text message from MTN stated that I need to pay R1292 which will be debited on the 1st of December 2023. I have been trying to get MTN to call me and explain. Whenever I call I’m transferred from one person to the next. I was given their complaints email address and with even that, I am still not getting the answers I am looking. I couldn’t pay the amount, MTN has since disconnected me, I am unable to make calls or send out text messages. I have sent countless emails to them. At this point, I’m exhausted mentally and emotionally. I have requested for the recording as it stands as the legal binding document. I haven’t even received that. That MTN agent misled me in the worst possible way.