Misled by mtn and extremely bad service...

So I app**** for a contract online .reference ********** 06, Id number ********** 408080. Contact number ********** 998. On Friday a consultant calls me spends 20 mins on the phone with me does my credit vetting takings down all my details address banking delivery details everything and tells me my contract has been approved "Welcome to the mtn family ". Further tells me to wait for my laptop to be delivered within 3 / 10 working days from dsv and they he's going to email me the tracking details as soon as the call ends. So I automatically cancel my contract application that I had with telkom as I'm under the impression my application is already approved with mtn and I'm going to be getting the lap delivered. So 4 days pass since then and I haven't received no email with the tracking number as the consultant promised so I call mtn sales department and get to through to numerous people with over 20 dropped calls finally get to speak to someone who tells me that there is nothing on their system about my application and that my application hasn't even been approved yet. Naturally I'm shocked as this whole time I was told otherwise and I was waiting for dsv to arrive with the laptop . She has no explanation as to why the other consultant would lie to me and give me false information and all she could tell me to wait and that I would receive an sms either approving for declining my application. I am absolutely shocked by this as this contract was already said to be approved last week so now I'm just supposed to wait for days again just to get an answer . This is ridiculous as Vodacom telkom even cell c approved or reject within 30 mins to an hr. My point is I was misled by the man consultant , time of mine was wasted I mean why did I spend over 20 mins on the phone tHen been told this is approved ? Which in turn made me cancel my other application which now puts me at a loss . No one can give me answers after numerous calls and 100s of mins wasted calling mtn and numerous dropped calls . This is the most pathetic service I Have ever seen. Misleading customers into thinking they going to receive their products when contracts haven't even been approved for days now . And if for whatever mtn sends me a sms declining then what do I do ? After wasting all this time with them. No one wants to answer to why I was misled or why I'm still waiting for the contract confirmation and calling mtn is useless you will be put through to 10 different people or cut off each time . Emailing them is just as bad as all you get is an automatic response. Extremely disappointed to say the least.