1 reviews | Active since Dec 2016

05 Dec 2016, 15:44

MISLEADING UPGRADE INFORMATION

<p>On page 22 of the December YellowTrader, it states that should you upgrade to a certain phone, you will receive a FREE SkullCandy headset. Well, I upgraded to one of the promotional phones yesterday, and what a hassle it is just to find out where I can get my headphones!</p> <p> </p> <p>The consultant who upgraded me, said I should contact LG to redeem the promotional item. I did just that, and LG told me to contact MTN. I phones 808, and the consultant told me to phone YellowTrader directly. The number provided ( ********** 550) does not work, and the MTN outlets in my town either do not answer their phones, or they put me on hold for ridiculous lengths of time.<br /><br />One of the main reasons I took the specific upgrade, is to get the Skullcandy headphones. Now, no-one can help me. </p> <p> </p> <p>Could someone from MTN please contact me to assist? I am fed up with using my airtime/minutes on useless phonecalls.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply06 Dec 2016, 22:12
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

's update19 Dec 2016, 15:35
Reviewer Update

Thank you for escalating this matter. I was phoned by the upgrade consultant, and I got my headphones. I appreciate your efforts.