1 reviews | Active since Dec 2015
Misleading the Masses
Things aren’t as swift as they – or their subsidiaries – make them out to be when you’re reading through their ‘services’ or ‘about us’ page. They’re getting ⅕ because I can’t give them a naught. It took Monitor SA ±2 months to respond to a claim, and collect the device in question. When the device was eventually returned from repairs, from Cellulab, it had been further damaged. Pinnacle Marketing and Monitor SA were made aware of this, and seemingly couldn’t give a rat’s **** about the matter because nobody has attempted to make contact with me. Even though this continues to affect MTN’s image, evidently, they don’t care either. At this rate, they can kiss my contract upgrade goodbye.
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to Pinnacle systems.
We have escalated the complaint to Pinnacle Insurance to give you a call regarding your complaint
Kind Regards,
Alice Van der Merwe
MTN
Best regards,
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to Pinnacle systems.
We have escalated the complaint to Pinnacle Insurance to give you a call regarding your complaint
Kind Regards,
Alice Van der Merwe
MTN
Best regards,
While I understand that you don’t have access to Pinnacle systems, it’s unacceptable for MTN to merely “pass the buck”. Ultimately, it’s your brand picking up the flack and – in my experience – your association with Pinnacle has been more a headache than a convenience. As I type this – 6 days after your response – Pinnacle is yet to make contact; and this further reiterates my frustration with Pinnacle & Monitor SA.
While I understand that you don’t have access to Pinnacle systems, it’s unacceptable for MTN to merely “pass the buck”. Ultimately, it’s your brand picking up the flack and – in my experience – your association with Pinnacle has been more a headache than a convenience. As I type this – 6 days after your response – Pinnacle is yet to make contact; and this further reiterates my frustration with Pinnacle & Monitor SA.