BG
Bheki G
1 reviews | Active since Jul 2015
27 Jul 2015, 11:51
Misleading smses/call centre agents = Dishonesty
On 25th June 2015 I bought 1GB data - the normal way not the weekly / monthly specials one. I got an sms on the same day informing me that I had received 512MB Free Night Express Giveback valid for 60 days. One month later I receive an sms that my data has been depleted. I call on Sat 25 July and an agent named \Palesa"says"
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Replies (1)
MTN South Africa's replyOfficial
05 Aug 2015, 11:48Hello Zox,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that as of the 23 April 2015, the data bundles expire after 1 calender month and no longer lasts for 60 days like before. This was communicated to customers via sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that as of the 23 April 2015, the data bundles expire after 1 calender month and no longer lasts for 60 days like before. This was communicated to customers via sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***
MTN South Africa's reply05 Aug 2015, 11:48
Official
Hello Zox,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that as of the 23 April 2015, the data bundles expire after 1 calender month and no longer lasts for 60 days like before. This was communicated to customers via sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that as of the 23 April 2015, the data bundles expire after 1 calender month and no longer lasts for 60 days like before. This was communicated to customers via sms.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***