OP
Ovesh P

1 reviews | Active since Jun 2012

19 Sept 2016, 14:04

Misleading sales people

<p>I was initially going cancel my contract in August as my 24 month period was expiring. I changed my mind when i wanted the new S7 edge, so i decided to just upgrade it. With technology these days everything is just data data data so i told the sales advisor i dont need alot of talktime but i do need extra data so she advised me to get a MTNchoice+s where i get 100 minutes and 2 gigs of data and because of MTNs promo i get 50% data back so i will get 3 gigs in total. I just had a look now and i have only been credited with 2 gigs of data! Now thats my issue because i now chose a higher monthly contract because it suited my needs but now i feel like i got ******. If this how it is i dont want this contract as it doesnt make financial sense to have this contract and pay this much.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Sept 2016, 14:57
Official

Good day Ovesh,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the store management team for urgent attention and to revert back to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ:***