Misleading / Sales agents telling lies to customers

I received a call last week from an agent from you&me mobile. i was advised that there was a Fixed LTE Data package that is on offer. i agreed to taking out the deal, however i was advised that will need to use an approve router or else the data/connection will not work. i was offered to purchase a router which i declined, the agent provided me a list of approved device to use, i did not have 1 of those so i informed the agent of the make and model of the router i do have and i confirmed 3 times with the agent, she advised me not to worry as the device i have is an approved device and the solution will work with the router i have.

i received my sim card on the 02nd July 2020, i called your support team and was advise that my router is not supported and i will not be able to use the package. i still gave the sales agent the benefit of the doubt and still went on to try, unfortunately it didn't, the agent from the support team KIYARA if im not mistaken advised that they will provide feedback as to why the agent **** to me about my device being compatible, im yet to receive feedback.

im absolutely disgusted with the caliber of agents your company employs. your agents are devious and dishonest and blatantly lie to customers in order to make sales.

i need feedback ASAP, I want a written apology and i want to know what disciplinary action has been taken against the sales agent for blatantly telling lies.