1 reviews | Active since Jan 2014
Misleading Promotion
<p>I responded to a data sim only advert offering 6gigs for R99/month. The sweet and helpful assistant at Mtn agreed that this was a good deal: 2 gigs recurring plus 4gigs night express. I have now since discovered that although I signed a 24 month data sim contract - only the above basis - that the night express is only 2 gigs and not 4 gigs. The Mtn assistant wasnt aware that this was supposed to be a once off promotion, and therefore did not alert me to this fact. I have been duped into this 24 month contract and since my contract in front of me expressly says 4 gigs night express, I would like this remedied as soon as possible please. Kindly respond with positive news. Thank you.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Dear Siphumezo, thank you kindly for your response. It is most appreciated as I could not get an answer from the call centre, depsite several attempts. Best wishes for 2017.
Dear Siphumezo, thank you kindly for your response. It is most appreciated as I could not get an answer from the call centre, depsite several attempts. Best wishes for 2017.
Could I ask you to check that going forward my contract, ***, will be 2 gigs recurring and 4 gigs night express every month from now onwards? Kindly advise.
Could I ask you to check that going forward my contract, ***, will be 2 gigs recurring and 4 gigs night express every month from now onwards? Kindly advise.