Misleading & Pathetic

<p>Earlier this week I decided to upgrade my mtn contract early and enquired about it, they informed me that I would ned to pay two months subrciption fees as its two months before my upgrade is due. So I went into the bank and paid the money as requested (this was yesterday) then went into a branch where i was told that it cannot be done even after having spoken to a consultant, so frustrated I left the shop and called customer service again and they then gave me a refernece number and said i could then upgrade using that reference number- so later yesterday I went to another shop only to be told that the upgrade can only happen before 17:30 due to it being an early upgrade. Today I went back to the shop where we tried yesterday afternoon only AGAIN to be told that it cannot be done because the "termination date" needs to be changed on the contract (this was not communicated to me in way whatsoever) . </p> <p>Now I ask you mtn, WHAT IN THE HELL WAS THE POINT OF GOING THROUGH THE TROUBLE OF PAYING THE MONEY IN AT THE BANK ONLY TO FIND OUT THAT THE UPGRADE CANNOY BE DONE BECAUSE OF A STUPID TECHNICAL ISSUE??????????????</p> <p> </p> <p>I have requested through the shop where i was earlier today that the money paid is to be refunded due to mtn's utter lack of service & communication.</p> <p> </p> <p>mtn can say goodbye to my business as i have never in my life experienced such pathetic service - they are like their own anti sales team.</p>