Misleading MTN

Good day MTN ,

I have been a client since your cell services launched. I currently have 2 cell contracts of a personal nature , and approximately 5 additional accounts through my business. In November this year my wife’s phone was due for an upgrade. Her previous package was not suited , so I decided to down grade. I visited one of your outlets to upgrade to a suitable package . I specifically chose a package within her usage history. I asked your consultant if the total cost of the package was what he stipulated , I reiterate I asked on more than one occasion , which he tacitly agreed to. The package is a Skylite , he offered a phone, stating that that was included in the +- R 800 package. To my dismay I gave recurred bills of the R800 odd rand , including an additional R750 odd for a handset, insurance on the phone . Very disappointed in your service, lack of coherent communication with your representative. Please don’t insult me with” Mr Travers, appolgies for the inconvenience caused, we are looking into the matter”.

Kind regards,

Greg Travers