1 reviews | Active since Aug 2017
Misleading me to upgrade and get free MTN calls
<p>I did a upgrade at MTN and they promised me free MTN to MTN calls I did not receive it. I called the customer service and they are always offline. The store that made the promise is referring me to the call centre and the call centre is always offline when I call. </p>
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***4