MISLEADING & LIES SOLD TO CUSTOMERS.

Misleading info given by MTN & Huawei agents at canal walk on 5/11/2022. Today we final got to sit down with the Asst. team leader. Worst service ever today at MTN. Today 6/01/2023 we finally got to sit-down with somebody that understood our challenge. We were told to bring in our devices after we went there more then 3times during the month of December2022 because nobody made contact with us to explain what the next move will be. When we got there she told us that our cancellation was accepted and we can choose phones for our needs. We were then told that we need our boxes of our phones and we told them we don't have our boxes anymore . She than told us that unfortunately she cant help us anymore she just spoke to a manager on the phone and he said if we don't have our boxes we cant be helped. All we can remember of the 5/11/2022 engagements was the explanations given to Us about the Nova 9 & 10 and how it can perform the functionality of wireless charging. The main reason was wireless charging that we only found out it cant perform the duty. The sad part is we asked to speak to a manager either from Huawei or MTN and every time we heard they on leave or they not allowed to give there contacts. The fact that nobody wants to take responsibility for the lies and misleading information and now they looking for boxes of the phones to do what with? Strange enough we only received our 2 contracts today after we asked for it. On the day 5/11/2022 only thing they were interested was to convince us about the lies and misleading Us to take the devices and get us to sign up. We did want everybody normally do is to get things signed off and read TC's when you get docs. Lucky for us we got it almost 2 months later. I am very disturbed that they looking for boxes and nowhere in the TC's it talks about bring boxes back when you were mislead & lies were sold to a customers. WE VERY ANNOINT WITH THE KIND OF SERVICE WE WERE GIVEN TODAY.