Misleading Information, Poor Service, and Unresolved LTE Contract Issue

I am extremely disappointed with the service I received from MTN as a new customer.

On 16 April 2026, I signed up for an LTE contract at the Galleria Mall store. The consultant, Nkanyiso, advised me that since I selected a debit date of the 25th, my first debit would only be on 25 May, as April was already covered. However, I then received an invoice for 25 April, which contradicted what I was told.

When I queried this, he later admitted (via voice note) that he is new and had given me incorrect information.

On 1 May, I experienced another issue—my data was not topped up as expected. Again, this was not explained correctly during sign-up.

On 4 May, after multiple follow-ups via WhatsApp and calls, the same consultant ignored messages, avoided calls, and when he finally answered, he was rude, dismissive, and refused to assist me before dropping the call.

I escalated the matter to another staff member, Kareece Govender, but instead of handling the matter fairly, she appeared to take her colleague’s side without properly investigating. My concerns were not resolved.

I have now been misled twice, treated unprofessionally, and left without any resolution.

As a new customer, this is unacceptable. I expected better service from MTN.

I would like this matter to be urgently investigated and resolved.