Misleading information, no service after payment – requesting refund & call recording

I signed up for a month-to-month contract with MTN and initially received my data for the first month without any issues.

I unfortunately missed my payment on the 15th. However, towards the end of the month, I contacted MTN to find out how to resolve the issue. I was clearly advised by a consultant that if I made the payment, my service would be reconnected. Based on this information, I immediately made the payment on the same day.

When I followed up again to have my service reconnected, I was then told something completely different—that the payment would only apply to the following month because I had missed the original due date. This was never communicated to me during my first call.

My concerns are: • I followed the instructions given to me by an MTN consultant • I made a payment expecting my service to be restored • I am now sitting without Wi-Fi for the entire month despite having paid • I was misinformed, and this has directly impacted me

All MTN calls are recorded, and I am formally requesting access to the call recording where I was advised to make payment for reconnection. This will clearly show that I acted based on incorrect information provided by your team.

At this point, I expect one of the following resolutions: 1. A full refund of the payment made, and cancellation of the contract, OR 2. Immediate allocation of the paid amount to restore my service for the current month

It is completely unfair for a customer to be left without service due to incorrect guidance from MTN staff.

I expect urgent feedback and resolution on this matter