Misleading Information and Unfair Charges – Extremely Disappointed with MTN 4G Contract Service

I app**** for an MTN 4G data contract on Wednesday, the 25th of June. I was told by the consultant that I had to pay the full application fee immediately (R478) to ensure delivery of the data router. I paid the amount the same day.

After waiting until Monday, 30th June, the router finally arrived. MTN’s policy says the device should activate within 24 hours. On the 1st of July, the router switched on momentarily and then stopped working. After contacting support, we discovered the wrong package had been activated — a 5G plan instead of 4G — and my area does not even have 5G coverage.

I had repeatedly asked the consultant to confirm that the plan would work in my area, and each time I was reassured that everything was correct.

To make matters worse, the consultant also stated that the R478 payment would cover the remaining days of June and the full month of July. Now I am being told that I paid R478 just for one day of June, and I still need to pay an extra R333 for July – even though I’ve had no usable internet and the device was inactive due to MTN’s own mistake.

They also refuse to cancel the contract unless I pay the R333, and I won’t get any refund for what I’ve already paid. So now I’m stuck with a product that doesn’t work, a contract I didn’t fully agree to, and additional costs just to get out of a faulty service.

This is completely unacceptable, misleading, and ********* business practice. I want a full refund and immediate cancellation of this contract. MTN must take accountability for this mess.