1 reviews | Active since Dec 2016
Misleading information
<p> </p> <p>I am extremely disappointed with the service from MTN`s corporate sales department. They do not response to mail when asked difficult questions. I found out that was actually due for an upgrade on the 11th November 2016, whereas i was told via mail from MTN that i was only due for upgrade December. I feel that this was unfair as I could not take advantage of the Black Friday and Cyber Monday deals.</p> <p>I would really like to escalate this issue and get a response as soon as possible, as misleading clients is certainly not way MTN should conduct is business.</p> <p>I look forward to your response.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Hi Mike,
It seems like this issue cannot be resolved. In future i will never do business with MTN again.
Hi Mike,
It seems like this issue cannot be resolved. In future i will never do business with MTN again.