SM
Silvester M
1 reviews | Active since Feb 2012
16 Feb 2016, 09:25
Misleading Info on Brochure+Store does not answer
I visited the store on Sunday afternoon & wanted to take out 3 x contracts but the store personal said that they did not have stock of the phone I saw advertised and that should call the Manager the following day on *** to confirm stock...The number kept on ringing with no answer. I also Googled the store Landline and no answer again ( for the entire day)<br> +<br> On page 40 of the February addition has a Title - MTN Contract Customers - Which offers 500 megs of data for R69 a month over 24 months. I requested this be added to my contract and was told that this is a stand alone data package - which it does not clearly state on the advert. This is definitely misleading / false advertising.<br> <br>
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
17 Feb 2016, 12:29Hello Silvester,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply17 Feb 2016, 12:29
Official
Hello Silvester,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
