MISLEADING INFO AND Unauthorized Debit

Good day

Please note that MTN has not assisted me in any way in resolving my issue.

I was debited R843 today without my knowledge. I contacted mtn 18th December 2025 after making payment of R708 as my contract was ending in December I told them I want to cancel and I don't want to continue.

I was told I need to give a 20 day notice and when they told me that no one mentioned that I need to pay anything in order for the contract to be canceled. They just said I should contact mtn on the 19th of January to request my paid up letter.

I called them again on the 20th of January to request for the letter I even have a reference number that they provided me with stating that my account has been canceled and even during that call no one mentioned that I will be billed again in January.

Now I am billed R843 but I have a reference number for my canceled account?? Does that make sense?

I called MTN at 9:30am and I was being transferred to different departments for a whole hour without any assistance.

I can't be billed for someone who didn't inform me from the beginning that I would need to pay in January

I even sent a mail to the legal department email that they said I should ask the paid up letter from and I never even got a response. The reference number is ***

I'm not even sure if it's even valid at this point cause everyone told me lies.

I want my refund back and I want our phone recordings to prove that I was not told anything