HM
Happiness M
1 reviews | Active since Jan 2016
05 Feb 2016, 10:49
misleading feedback
I still haven't received feedback on the ***** query I logged with Mtn ***. When I call depending on the consultant Isspeak to, its either the query is still with the ***** department or the query is with the billing department. No one can give me a clear answer. MTN is one of the most *********** companies I had to deal with, a month has gone by and no one can give me an answer
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Replies (1)
MTN South Africa's replyOfficial
05 Feb 2016, 12:57Hello Happynonku,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the ***** department to pass the credit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the ***** department to pass the credit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply05 Feb 2016, 12:57
Official
Hello Happynonku,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the ***** department to pass the credit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the ***** department to pass the credit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,