MISLEADING CUSTOMERS

Item: MTN South Africa
Rating: 1
Author: Nevashnee G

I'm a customer with MTN for +7yrs now, this is the first time I've been messed around with by the WESTWOOD MALL BRANCH. I called into the call centre to ask for my upgrade date only to be told 15/09/2020 according to my knowledge it's supposed to have been 2019 only to hear I've been upgraded to a "36" month contract. The broucher it self doesn't even have a term on it, and it's as good as misleading a customer. As this was my 4th upgrade and all my upgrades was 24 month upgrades to my knowledge and NOBODY explained this to me at WESTWOOD MALL that the duration was going to change upon me doing this upgrade or else I would have never have done the upgrade. Secondly i was given the run around in order to get a SIM stop done from last year 2017 Sep and to date it hasn't been completed and for life i am unable to get hold if the store. Every time I contact the call centre they refer me to the store. I'm sick and tired of being messed around with by MTN WESTWOOD MALL. I WOULD LIKE TO HEAR FROM THE REGIONAL MANAGER OF KZN MTN STORES AS NOW I've really had enough of the poor customer service from MTN.

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

25 May 2018, 06:01

Good day Nevashnee,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

According to our systems, you had signed up for a 36 month contract. You can confirm this on the contract that you signed. However, as you requested, we have escalated your complaint to our KZN management for assistance.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply25 May 2018, 06:01

Official

Good day Nevashnee,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

Nevashnee G's updateReviewer Update

25 May 2018, 06:42

Correct indeed I also have the contract with me, however NOBODY took me through it to even point out the 36month deal. As a trusting customer of MTN i just signed on the dotted line because of the years I've been with yourll. I still further had many problems with the late Mr Mohammed Essop in terms of even getting this deal completed timeously, as he gave me the run around as well I had to come to u our store 3times. And as I said NOBODY took me through the deal. I had to ask the questions I thought I needed answers to e.g.: the data. How much am I given , does it carry over etc. I never asked if it was 24/36month contract as I've never known MTN to give out 36month contracts and your catalogue also didn't mention anything on it regarding duration. So as a customer especially one who's upgrading you yourself would take it for granted it's 24months as trusting the brand you've been with for so many years. I am not PLEASED at all. And I want something to be done. Yourll even double debited me and made a mess of my account in December. Yet I still didn't bring it to the attention of your management. But now I've really had enough and I wish to be assisted in this matter. And get everything sorted out once and for ALL.

Nevashnee G's update25 May 2018, 06:42

Reviewer Update

Nevashnee G's updateReviewer Update

27 May 2018, 07:48

I'm still awaiting your response or contact? ********** 867

Nevashnee G's update27 May 2018, 07:48

Reviewer Update

I'm still awaiting your response or contact? ********** 867