jH
jenny H
1 reviews | Active since Nov 2015
27 Nov 2015, 15:30
misleading customers
I am on pay as you go with mtn and I use a fair amount of data so I always buy a data bundle. I often get a message from mtn stating that I have depleted my bundle and am using data 'at out of bundle rates ' however when I check my balance I still have plenty of data. ***** mtn... very *****! what is up with that?
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Replies (1)
MTN South Africa's replyOfficial
30 Nov 2015, 12:10Hello jenharrisc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the messages are sent as campaign sms advising customers that they can save by buying data bundles. You also stand a chance of winning a house or money when you purchase the data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the messages are sent as campaign sms advising customers that they can save by buying data bundles. You also stand a chance of winning a house or money when you purchase the data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Nov 2015, 12:10
Official
Hello jenharrisc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the messages are sent as campaign sms advising customers that they can save by buying data bundles. You also stand a chance of winning a house or money when you purchase the data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the messages are sent as campaign sms advising customers that they can save by buying data bundles. You also stand a chance of winning a house or money when you purchase the data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,