AS
ANDREW S
1 reviews | Active since Sept 2017
11 Mar 2019, 06:46
Misleading contract
I have entered into a new cell phone contract on 26 February 2019 (telephonically) MTN withheld info about the length of the contract .I have discovered that the contract is underwritten for 3 years. Please cancel contract and fetch your phone
thanks
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MTN South Africa's replyOfficial
11 Mar 2019, 07:56Good day Andrew
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply11 Mar 2019, 07:56
Official
Good day Andrew
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible
Warm regards, Jessica John Complaints Management Team
Best regards,