Misleading Consultants

Portia here...

On the 23rd of April I received a call from Terry sales department, well this was after I had made an enquiry to settle my account and was looking to have a WiFi for at home.

Well Terry interested me with all the deals in the April Promo I was sold and I took the 60GB, which is the 20day 40night data wifi router. I then told Terry that I want the Router to have its own separate SimCard, meaning the benefits of the upgrade be added on that other number that will be used on the simcard for the router but still keep my primary number active, he said yes its possible and it can be done as soon as I get my WiFi router delivered. He said the router will come with a simcard I will then have to call him and he will activate it.

The router was delivered and yes there was a simcard inside the box, I then called him on *** he didnt answer the phone thought hes busy working, following day I tried again he text me saying I should text, I text:

"I have received my router yesterday please help me activate the sim card it came with?"

Got no reply still, called 135 for help was told only at the store I will get help. I went to Vaal Mall MTN, Explained to the lady what I want and I was told they are not able to assist with online staff since they're a franchise, told me which stores to I can go to and tell the and tell them I want an additional simcard. Cool I then went to South Gate MTN, Bonisile assisted me I told her exactly what Terry n I spoke about and showed her the texts between Terry n I...she did what she thought I requested and to my surprise I had to send a bank statement for a new number hai I thought well its their requirements, only to findout I got a new contract n this was after I got the new sim card, emailed Boni asking what is happening because I only want a new number not contract she then advised of cancellation, sim was aldready in use, she requested sim to be brought back to the store, no charges before 7 days ...Remember all of this at my own expense neh.

Today I recieve a call from Boni stating that contract cant be cancelled because of Data usage, how much she couldn't tell said to call MTN, still I comp**** and called spoke to Danishia from Retentions, said I need to pay R700 n something, I asked for what exactly because I doubt I even used 1GB on that sim, why am I being charged such a ridiculous amount. Why is MTN rippin us off like this. I mean this is a **************** for such a reputable network provider?

I was mislead and I did everything I was told to do after I told them what I want only to find out that upgrades dont work like that. How was I supposed to know when Terry failed to explain that to me..the lady at vaal mall also gave me wrong information. All I wanted was just another number not a contract... Please Help.